Frequently Asked Questions
Quick answers about designing, ordering, shipping, and selling on VibeShirt. For a step-by-step walkthrough, see the VibeShirt Guide.
Getting Started
What is VibeShirt?
VibeShirt is a place to design, earn, and shop. Create custom apparel and accessories with our AI Designer or your own artwork, order as few or as many as you like, open a free creator store to sell your designs, or shop designs made by the community.
Do I need an account?
No. You can start designing right away as a guest, and your work is saved to your browser session. Creating a free account lets you save projects permanently, get more daily AI credits, open a store, and earn commissions.
Designing
How does the AI Designer work?
Describe what you want and the AI Designer creates artwork for you. You can then ask it to edit the design, place it on your product, and refine it until it looks right. You can also add text, upload art, and arrange layers in the Design Studio.
What are credits?
Credits power AI features. Generating a new design uses 5 credits and editing an image uses 3 credits. Guests start with 100 credits. Signed-in members get credits topped back up to 150 every day. Credits are free and have no cash value.
Can I upload my own artwork?
Yes. Upload PNG or JPG files up to 10 MB. For the sharpest print, use a large, high-resolution image. A transparent PNG works best, and you can remove a background right in the Design Studio. Only upload artwork you own or have the rights to use. See our Intellectual Property Policy.
Where can I print on a product?
Depending on the style, you can print on the front, back, left sleeve, and right sleeve. Switch between print locations using the views on the right side of the Design Studio. Hats, bags, and other accessories have their own print areas.
Can I preview my design before ordering?
Yes. The Design Studio shows a realistic mockup on every product, color, and print location you choose, so you can adjust size and placement before checking out. Colors on screen can look slightly different from the printed product.
Are my designs saved?
Yes. Open Projects to return to any design. Sign in to keep your projects across devices.
Products & Printing
What printing method do you use?
We use direct-to-film (DTF) printing on every product. Your design is printed onto a film with a white underbase, then heat-pressed onto the garment or accessory. This keeps colors bright on light and dark fabrics and holds up wash after wash.
What can I put my design on?
Choose from hundreds of styles, including t-shirts, hoodies, crewnecks, tank tops, long sleeves, kids and toddler sizes, hats, bags, and more. In the Design Studio, open Products and use Add Style to browse styles that are in stock and ready to print. You can add several styles to one order.
How do I find my size?
See our Size Guide for measurements of every shop style, plus a lookup for any style you can order in the Design Studio.
How do I care for my printed item?
Wash inside out in cold water, tumble dry on low or hang dry, and do not iron directly on the print. Avoid bleach and fabric softener.
Pricing & Discounts
Is there a minimum order?
No. Order a single item or hundreds.
Do you offer bulk discounts?
Yes. Volume discounts apply automatically in your cart based on the total number of items:
| Items | Discount |
|---|---|
| 2-4 | 5% off |
| 5-9 | 10% off |
| 10-14 | 15% off |
| 15-19 | 20% off |
| 20-29 | 25% off |
| 30-39 | 30% off |
| 40-49 | 35% off |
| 50-74 | 40% off |
| 75-99 | 45% off |
| 100+ | 50% off |
Does printing on more locations cost more?
Prices can change by style, size, and the number of print locations. Your cart always shows the exact price for each item before you check out.
Orders & Shipping
How long will my order take?
Delivery estimates include production and shipping. Standard is free and arrives in about 10 business days. Rush (about 5 business days) and Super Rush (about 3 business days) are available for an extra per-item fee. See Shipping & Delivery for details.
Where do you ship?
We ship to the United States and Canada.
Can I track my order?
Yes. When your order ships, we email you a tracking number.
Can I change or cancel my order?
Every item is made to order, so changes are only possible before production starts. Contact us as soon as possible with your order number and we will do our best to help.
What payment methods do you accept?
Checkout is processed securely by Shopify. We accept major credit and debit cards plus the express payment options shown at checkout. We never store your full card details. Sales tax is calculated at checkout.
Returns & Issues
What is your return policy?
We accept returns and exchanges within 30 days with no restocking fees. For items that are not defective, the customer pays return shipping. See our Returns & Exchanges Policy for full details.
What if my item arrives damaged or misprinted?
Contact us with your order number and photos of the problem. We will replace or refund defective items at no cost to you.
Selling & Earning
How do I open a store?
Opening a store is free. Sign in, publish a design from the Design Studio, and it appears in your creator store and in the VibeShirt Shop. You can share your store link anywhere.
How much do I earn?
You earn a commission on every item sold from your store, starting at $1.00 per item and rising to $2.00 per item as your monthly sales grow. Tiers upgrade automatically. See How It Works for every tier, and track your sales on your Earnings page.
Do I handle printing or shipping for my store?
No. We print, pack, ship, and handle customer service for every order. You focus on designs.
Still Have Questions?
Use the chat button on any page or contact our support team and we will be happy to help.
Didn't find your answer?
Contact Us